Refund Policy

Last Updated: 11/24/2025

1. General Policy

At LabsTech, all credit purchases are final and non-refundable. Once a transaction is completed and credits are added to your account, no refunds will be issued.

We encourage all users to carefully review their purchase before completing the transaction.

2. Why No Refunds?

LabsTech operates on a digital credit system where:

Credits are instantly delivered to your account upon successful payment
Credits can be used immediately to generate AI images
The service is a digital good that cannot be "returned"
Processing costs are incurred for each transaction

3. Exceptions

Refunds may be considered only in the following exceptional circumstances:

3.1 Duplicate Charges

If you were charged multiple times for the same purchase due to a technical error, we will refund the duplicate charge(s). You must report this within 48 hours of the transaction with proof (transaction IDs, payment receipts).

3.2 Payment Processed but Credits Not Received

If payment was successfully deducted from your account but credits were not added to your LabsTech account due to a technical issue, we will either:

Add the purchased credits to your account, OR
Issue a full refund if we cannot resolve the technical issue

You must report this issue within 7 days of the transaction with proof of payment.

3.3 Service Unavailability

If our AI image generation service is unavailable for more than 7 consecutive days due to technical issues on our end, you may request a pro-rated refund for unused credits purchased during that period.

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

Change of mind after purchasing credits
Dissatisfaction with generated image quality or results
Incorrect credit package selected by user
Credits used partially or fully before requesting refund
Account suspension or termination due to Terms of Service violations
Unauthorized use of your account by third parties (user is responsible for account security)
Failure to generate desired images (AI results vary based on prompts)

5. How to Request a Refund

If you believe you qualify for a refund under the exceptions listed in Section 3, please contact us immediately:

Email: reachus@labstech.in
Subject: Refund Request - [Your Transaction ID]

Include the following information:

Your registered email address
Transaction ID / Payment reference number
Date and amount of transaction
Reason for refund request with supporting evidence
Screenshot of payment confirmation

6. Refund Processing Time

If your refund request is approved:

We will process the refund within 5-7 business days of approval
Refunds will be credited to the original payment method used
It may take an additional 5-10 business days for the refund to reflect in your bank account, depending on your bank's processing time
You will receive an email confirmation once the refund is processed

7. Credit Expiration

Currently, purchased credits do not expire. However, we reserve the right to implement an expiration policy in the future with at least 90 days advance notice to all users.

8. Payment Gateway Issues

For issues related to payment gateway (PhonePe) such as:

Payment declined but amount debited
Transaction showing as pending for more than 48 hours
Payment gateway errors

Please contact PhonePe customer support first. If the issue is not resolved within 72 hours, contact us at reachus@labstech.in with your transaction details.

9. Compliance with RBI Guidelines

This refund policy complies with Reserve Bank of India (RBI) guidelines for digital payment services. We are committed to fair and transparent business practices.

10. Changes to Refund Policy

LabsTech reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify users of significant changes via email.

11. Contact Us

For any questions or concerns regarding this Refund Policy, please contact:

Company Name: LabsTech

Proprietor: Tajnisha Abdulla

Email: reachus@labstech.in

Phone: +91 89398 93379

Location: Tamil Nadu, India

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