Privacy Policy

Last Updated: 11/24/2025

1. Introduction

LabsTech ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI image generation service.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you register and use our Service, we collect:

  • Account Information: Name, email address, password (encrypted)
  • Payment Information: Processed through PhonePe (we do NOT store credit card details)
  • Contact Information: Email address for communication and support

2.2 Usage Information

We automatically collect information about your use of our Service:

  • Transaction Data: Credit purchases, usage history, timestamps
  • Image Generation Data: Prompts you enter, images generated, generation settings
  • Device Information: IP address, browser type, device type, operating system
  • Analytics Data: Pages visited, features used, time spent on platform

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze service usage and improve performance
  • Prevent fraud and enhance security

3. How We Use Your Information

We use collected information for the following purposes:

4. How We Share Your Information

We do NOT sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us:

  • Payment Processing: PhonePe for secure payment transactions
  • Cloud Hosting: AWS or similar providers for data storage and computing
  • Email Services: For sending transactional and marketing emails
  • Analytics: Google Analytics or similar tools for usage analysis

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by:

  • Court orders, legal processes, or government requests
  • Compliance with applicable laws and regulations
  • Protection of our rights, property, or safety
  • Investigation of fraud, security issues, or Terms of Service violations

4.3 Business Transfers

If LabsTech is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email before your information becomes subject to a different privacy policy.

5. Data Storage and Security

Security Measures: We implement industry-standard security measures to protect your information:

Data Retention: We retain your information for as long as your account is active or as needed to provide services. Transaction records are retained for 7 years to comply with Indian tax and financial regulations.

Data Location: Your data is stored on secure servers located in India or other jurisdictions. We ensure adequate data protection regardless of location.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Update

You can access and update your account information anytime through your account settings.

6.2 Data Deletion

You can request deletion of your account and personal data by contacting reachus@labstech.in. We will delete your data within 30 days, except information we are required to retain for legal or regulatory purposes.

6.3 Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us. Note that you will still receive transactional emails (receipts, password resets, etc.).

6.4 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

6.5 Data Portability

You can request a copy of your data in a machine-readable format by contacting reachus@labstech.in.

7. Generated Content Privacy

Your Generated Images: Images you generate using our Service are private by default and accessible only to you. We do not publicly display or share your generated content without your explicit consent.

AI Model Training: We may use anonymized prompts and generation data to improve our AI models, but we do NOT use your personal information or identifiable content for this purpose.

Content Moderation: We use automated systems to detect prohibited content (illegal, harmful, etc.). Flagged content may be reviewed by our moderation team to ensure compliance with our Terms of Service.

8. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at reachus@labstech.in.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Compliance with Indian Laws

LabsTech complies with applicable Indian data protection laws, including:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Company Name: LabsTech

Proprietor: Tajnisha Abdulla

Email: reachus@labstech.in

Phone: +91 89398 93379

Location: Tamil Nadu, India

We will respond to your inquiry within 7 business days.

13. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Tajnisha Abdulla

Company: LabsTech

Email: reachus@labstech.in

Phone: +91 89398 93379

The Grievance Officer shall address complaints within 30 days from the date of receipt.

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